Our committee works very hard to ensure that each child is placed in a suitable team, and that all teams have the required player numbers in accordance with the Southern Basketball Associations By-Laws. However, we do understand that from time to time, things change and people need to cancel out of teams.
If you find you need to cancel your registration, for any cancellation requests received prior to the end of the registration period we will refund your fees paid, less: - $30 Mentone Mustangs administration fee minus Fees paid to Basketball Victoria (please click here for further details) and PlayHQ fee (3.49% of fees paid)
If your cancellation request comes after registrations have closed but before the season commences, we will refund your fees paid, less: - $50 Mentone Mustangs administration fee minus Fees paid to Basketball Victoria (please click here for further details) and PlayHQ fee (3.49% of fees paid)
For any cancellations received after the season has commenced, a refund will not be granted.
While rare, there have been occasions where Mentone Mustangs cannot place children in teams for reasons such as not enough numbers for a new team or lack of availability on existing teams etc. In these instances, the Mentone Mustangs will waive its own administration fee as set out above. Basketball Victoria registration fee will still apply, as it pertains to your child’s registration with Basketball Victoria, and is not linked to Mentone Mustangs. However, your Basketball Victoria membership can be used at any basketball club in Victoria and is valid for 12 months.
You must return your singlet and complete the refund request form before a refund can be paid. Contact your age group coordinator for a link to the refund request form.